Submit a Warranty Claim
Swig Life™ is committed to providing the best customer service possible. Your satisfaction is important to us and we want you to be a permanent member of the Swig Life™ family. If anything is wrong with your Swig, we will do our best to rectify the situation in a timely manner.
Swig Life™ offers a one-year limited warranty against defects in material and workmanship for all products it manufactures. This warranty applies strictly to the original owner of authentic Swig Life™ items purchased through swiglife.com or authorized retailers with proof of purchase. This warranty is void if the product is structurally altered, subjected to use beyond the physical limits of the materials used for manufacturing, or is damaged as a result of abnormal use. Normal wear and tear is not warranted. This includes dents from dropping, scratches on painted finish after purchase, broken tops from dropping, rubber gaskets being removed, theft, or any other forms of misuse that do not adhere to care instructions.
International customers: Our Swig Life™ one-year limited warranty only applies to products purchased directly from our website. If you are an international customer and you purchased your Swig through a retailer, please reach out to that retailer directly about a replacement. If you purchased through our website, please email us at firstname.lastname@example.org, include your order number and a picture of the damaged product.
In order for your warranty claim to be approved, the following conditions must be met:
- You must have purchased an authentic Swig from an authorized Swig Life™ retailer and provide proof of this purchase.
- Your warranty claim must be submitted within 365 days of purchase from an authorized Swig Life™ retailer via our Swig Life™ Warranty Claim Submission form.
- You must have used the product only as intended and in accordance with the product’s care instructions (refer to our Features & Care page for more details).
- You must provide a brief description and image of the manufacturing defect as requested.
If your defect is found to be a fault in manufacturing, Swig Life™ will replace your product with the same or similar product at Swig Life’s discretion.
If you believe your Swig Life™ product is eligible for replacement, please create or log in to your account to fill out a Swig Warranty Claim Submission. A customer experience representative will follow up with you during business hours, M-F from 9am-5pm ET.