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Submit a Damage/Warranty Claim


Swig Life™ is committed to providing excellent quality and service. Your satisfaction is important to us as part of the Swig Life™ family. If something goes wrong with your Swig Life drinkware, cooler, bag, or lunch bag, we will do our best to rectify the situation in a timely manner.

Swig Life™ offers a one-year limited manufacturer warranty. This warranty applies strictly to the original owner of authentic Swig Life™ items purchased through www.swiglife.com or authorized retailer with proof of purchase. This warranty is void if the product is intentionally altered in any way, subjected to use beyond the physical limits of the materials, or is damaged as a result of normal use. 

Drinkware Warranty

Products included under warranty: 

  • All Swig Life™ drinkware and lids purchased within the last 365 days with proof of purchase from swiglife.com or from an authorized Swig Life™ retailer 

What is covered:

  • Defects in material and workmanship
  • Defective hot and/or cold retention
  • Loose material on inner wall
  • Damage acquired during transit

What is not covered:

  • Natural degradation of materials and colors over prolonged use, improper care, or any other forms of misuse
  • Dropped or dented products
  • Scratches or abrasion from another surface
  • Fading or peeling from general use or cleaning products
  • Product that has been laser-etched or monogrammed
  • Loss or theft
  • All reusable and stainless steel straws

Cooler, Bag, and Lunch Bag Warranty

Products included under warranty:

  • Cooli Family Cooler
  • Packi Backpack Cooler
  • Loopi Tote Bag
  • Zippi Lunch Bag
  • Boxxi Lunch Bag

What is covered:

  • Defects in material and workmanship
  • Defective zipper pulls and/or hardware
  • Damage acquired during transit

What is not covered:

  • Normal wear and tear such as cuts, puncture, tears, fraying, and blemishes
  • Natural degradation of materials and colors over prolonged use, improper care, or any other forms of misuse
  • Color fading caused by sun exposure
  • Scratches or abrasion from another surface
  • Product that has been monogrammed in any fashion
  • Loss or theft 


In order for your damage/warranty claim to be processed, the following conditions must be met:

  1. Your warranty claim must be submitted within 365 days of purchase from an authorized Swig Life™ retailer along with proof of purchase.
  2.  You must have used the product only as intended and according to the product’s care instructions and the respective warranty conditions above. Care & use instructions can be found under the 'description’ section of your specific item on swiglife.com.
  3. You must provide a brief description and image(s) of the manufacturing defect.

INTERNATIONAL CUSTOMERS

At this time, we are unable to accept international damage/warranty claims through the following submission form. Please email us at hello@swiglife.com for help regarding replacements. If you purchased your Swig through an international retailer, please contact that retailer directly about receiving a replacement.

If you believe your Swig Life™ product is eligible for replacement, please complete the Damage/Warranty Claim submission form below. The same or similar product will be replaced based on availability. A customer experience representative will follow up with you with 2 business days during normal business hours, M-F from 9 AM - 5 PM EST, excluding holidays.

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