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Warranty Information


We are committed to providing excellent quality and service. Your satisfaction is important to us as part of the Swig Life family. If something goes wrong with your Swig Life drinkware, cooler, bag, or lunch bag, we will do our best to rectify the situation in a timely manner.

Swig Life offers a one-year limited manufacturer warranty and a 90-day finish warranty for all drinkware, coolers, bags, and lunch bags. This warranty applies strictly to the original owner of authentic Swig Life items purchased through swiglife.com or authorized reseller/boutique with proof of purchase. This warranty is void if the product is intentionally altered in any way (such as etching a monogram or adding vinyl stickers), subjected to use beyond the physical limits of the materials, or is damaged as a result of prolonged normal use. 

For the warranty claim process to move forward, the following conditions must be met: 

  1. Your warranty claim must be submitted within 365 days of purchase (90 days for accessories) from an authorized Swig Life reseller/boutique along with proof of purchase. If purchased from a reseller/boutique, please supply the receipt so we can confirm they are an authorized reseller.
  2. You must have used the product only as intended and according to the product’s care instructions and the respective warranty conditions below. Care and use instructions can be found under the 'Description’ section of your specific item on swiglife.com.
  3. You must provide a brief description and clear image(s) of the product showing manufacturing defect. 

Products included under warranty: All Swig Life drinkware, coolers, bags, and lunch bags purchased within the last 365 days (and accessories within the last 90 days) with proof of purchase from swiglife.com or from an authorized Swig Life reseller/boutique. If your claim is approved for replacement, the same product will be replaced based on stock availability. If your item was a gift and you have no proof of purchase, we will not be able to accommodate your claim. If your item was damaged during shipping from an authorized reseller/boutique, please contact the reseller/boutique directly. We only accept claims for items damaged during transit if purchased on swiglife.com

Drinkware Warranty

What is covered:

  • Defects in material and workmanship
  • Qualifying finish defects up to 90 days after purchase
  • Defective hot and/or cold retention
  • Personalized Swigs ordered on swiglife.com
  • Damage sustained during transit 

What is not covered:

  • Natural degradation of materials and colors over prolonged use, improper care, or any form of misuse that does not align with care instructions
  • Dropped or dented products
  • Scratches or abrasions from another surface
  • Fading or peeling from general use or cleaning products
  • Product that has been laser-etched or monogrammed by an authorized reseller or homemade
  • Loss or theft
  • Any product purchased at discount resellers

Coolers, Bags, and Lunch Bags Warranty

What is covered:

  • Defects in material and workmanship
  • Qualifying finish defects up to 90 days after purchase
  • Damage sustained during transit 

What is not covered:

  • Natural degradation of materials and colors over prolonged use, improper care, or any form of misuse that does not align with care instructions
  • Normal wear and tear such as cuts, punctures, tears, fraying, and blemishes
  • Leaking from zipper
  • Color fading caused by sun exposure
  • Scratches or abrasions from another surface
  • Product that has been monogrammed or embroidered in any fashion
  • Loss or theft 
  • Any product purchased at discount resellers

Accessory Limited Warranty

Products included under warranty: Swig Life accessories (straws, lids, caps, bases, tea infuser, cocktail shaker) purchased within the last 90 days with proof of purchase from swiglife.com or from an authorized Swig Life reseller/boutique. If your item was a gift and you have no proof of purchase, we will not be able to accommodate your claim. If your item was damaged during shipping from an authorized reseller/boutique, please contact the reseller/boutique directly. We only accept claims for items damaged during transit if purchased on swiglife.com.

What is covered:

  • Defects in material and workmanship
  • Qualifying finish defects up to 30 days after purchase
  • Damage sustained during transit 

What is not covered:

  • Natural degradation of materials and colors over prolonged use, improper care, or any form of misuse that does not align with care instructions
  • Dropped or cracked accessories
  • Scratches or abrasions from another surface
  • Loss or theft
  • Any product purchased at discount resellers
  • Beach buddies, beach balls, laminated tote bags


INTERNATIONAL CUSTOMERS

Currently, we are unable to accept international damage/warranty claims through the following submission form. Please email us at hello@swiglife.com  and we’ll address your concern. If you purchased your Swig Life product through an international reseller/boutique, please contact that reseller directly about receiving a replacement.  


If you believe your Swig Life product is eligible for replacement, please complete the Warranty Claim submission form below. A customer support representative will follow up with you within 2 business days during normal business hours, M-F from 9 AM - 5 PM EST, excluding holidays.


If you believe your Swig Life product is eligible for replacement, please complete the Warranty Claim submission form below. A customer support representative will follow up with you within 2 business days during normal business hours, M-F from 9 AM - 5 PM EST, excluding holidays.

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