Hi Danae,
Thank you for taking the time to share this feedback with us! When a return is approved, the customer is responsible for the return shipping. Once the return is received, we will issue you a refund in the form of your original payment, less your original shipping fees.
Because we are still a growing business we are not able to cover the cost of shipping items to the customer for orders under $49 or to pay to have them items returned to us if you wished to do so.
Thank you for this candid feedback however and I will be sure to pass this along to the rest of our team in case this is something that be updated in the future!
Best,
The Swig Life Team